Privacy Policy

OTOY, Inc. self-certified compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.

This Privacy Policy is organized into the following sections: Our Data Protection Officer — OTOY's Services — Personal Information We Collect — How We Use and Retain Your Personal Information — How Your Personal Information Is Disclosed — Payment Information — Security — International Data Use — Tracking and Targeted Advertising — Social Media Widgets — Third Party Sites and Services — User Generated Content — Changes to This Privacy Policy — Contact Us — Additional Information For European Union Users — Additional Information For California Users — Additional Information For Mainland China Users — Cookies and Similar Technologies Notice.

Our Data Protection Officer

The GDPR requires us to appoint a "Data Protection Officer" — a person responsible for overseeing and advising us in relation to our compliance with the GDPR. If you want to contact our Data Protection Officer directly, you can email: dpo@otoy.com.

Users in the European Economic Area should be sure to read the important information provided in the Additional Information for European Union Users section of this Privacy Policy.

OTOY's Services

OTOY is a cloud graphics company that develops software and services for capturing, rendering, and streaming ultra high-resolution photo-realistic computer generated digital media. Our core product is OctaneRender®, a GPU-rendering engine for film, games, architectural modeling, and product design. Supporting OctaneRender are a number of digital capture and streaming technologies including the ORBX Media Player, LightStage facial scanning service, Brigade real time rendering engine, and the OctaneRender Cloud® rendering service. OTOY's headquarters are in Los Angeles, California.

Personal Information We Collect

We collect and have collected in the past 12 months personal information about you in the following ways:

Personal information you give us

Personal information that you give us directly, provide through the Services or otherwise communicate with us, including: identity information (name, username, date of birth, gender); contact information (postal address, email address, telephone number); profile information (forum posts, photographs); transaction information (purchase activity, product or service purchase price, date of purchase, crypto-wallet address); feedback and correspondence; usage information (files you submit or upload to OTOY Services); and marketing information (your preferences for receiving marketing communications).

Personal information we get from others

We obtain additional personal information about you from third party sources such as Cloudflare and Amazon Web Services to enrich your experience with the Services and provide you with more relevant information.

Personal information automatically collected

Our servers automatically collect certain information about how you use the Services, such as your Internet Protocol (IP) address, device and browser type, operating system, the pages or features of the Services that you browsed and the time spent on those pages, the frequency with which you use the Services, search terms, the links that you click on, and other statistics. We collect this personal information using cookies and similar tracking technologies.

Sensitive personal information

We ask that you not send or disclose to us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or union membership) on or through the Services or otherwise.

How We Use & Retain Your Personal Information

We use personal information to operate, maintain, administer and improve the Services; to manage and communicate with you regarding your Services, including by sending you technical notices, updates, security alerts, and support messages; to better understand your needs and interests, and personalize your experience with the Services; to send you marketing communications as permitted by law; to present products and offers tailored to you; to create aggregated and other anonymous data for our lawful business purposes; and for security, compliance, fraud prevention and safety purposes.

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

How Your Personal Information Is Disclosed

We disclose personal information to: Service Providers, who administer and provide the Services on our behalf or provide other services such as marketing, website hosting, data analysis, customer service, email delivery, auditing, and payment processing; affiliates and corporate entities for use consistent with this Privacy Policy; third parties in the event of any reorganization, merger, sale, joint venture, or similar business transaction; and government or law enforcement officials as required by law, to comply with legal processes, or to protect the rights, privacy, safety or property of OTOY or others.

Payment Information

Any payment card information you use to make a purchase on the Services is collected and processed by our third party payment services providers including Paypal, Stripe, AliBaba and similar providers, and we never receive or store your full payment card information. Use of your payment information is governed by the privacy policies of such third party payment service providers.

Security

OTOY will use reasonable organizational, technical, and administrative steps to protect personal information within OTOY. Unfortunately, no data transmission or storage system can be 100% guaranteed and OTOY cannot guarantee the security of your personal information.

International Data Use

OTOY is headquartered in the United States and has affiliates and service providers in other countries, and your personal information may be collected, used and stored in the United States or other locations outside of your home country. Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country. European Union users should read the important information provided in the Cross-Border Data Transfer section of this Privacy Policy.

Tracking and Targeted Advertising

We allow service providers and other third parties to use cookies and other tracking technologies to track your browsing activity over time and across the Services and third party websites. We also use third party website analytics services that help us analyze users' interactions with the Site. You may not opt out of tracking activities on our Site. However, some advertising networks allow you to opt out of targeted advertising.

Do Not Track: Your browser settings may allow you to transmit a "Do Not Track" signal. Like many websites, our Site is not designed to respond to "Do Not Track" signals at this time.

Social Media Widgets

Our Services may include social media features, such as the Facebook "like" button and widgets. These social media features are either hosted by a third party or hosted directly in the Services and may entail a third party collecting and/or using your personal information and tracking your use of the Services. Your interactions with these features are governed by the privacy policy of the company providing such functionality.

Third Party Sites and Services

Our Services may contain links to other websites and services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control third party websites, applications or services, and are not responsible for their actions. Any personal information that you submit to third parties is subject to that third party's privacy policies.

User Generated Content

We may make available in the Services features that allow you to share information online. Please be aware that whenever you voluntarily disclose information online, that information becomes public and your User Generated Content can be collected, stored, displayed, reproduced, published or otherwise used by us or others. We are not responsible for the privacy or security of any information that you make publicly available on the features permitting creation of User Generated Content.

Changes to This Privacy Policy

OTOY reserves the right to modify and make changes to this Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices. If material changes are made to this Privacy Policy, OTOY will provide notice of such material changes by sending you an email notification or through another manner through the Services that we believe is reasonably likely to reach you.

Contact Us

If you have any questions or concerns about this Privacy Policy or questions regarding your personal information, please contact us:

OTOY, Inc.
1010 Wilshire Blvd, Suite 1604
Los Angeles, CA 90017
Attention: Data Protection Officer
Email: dpo@otoy.com

Additional Information For European Union Users

References to "personal information" in this Privacy Policy are equivalent to "personal data" governed by European data protection legislation. OTOY, Inc. is the controller of your personal information covered by this Privacy Policy. Our EU representative is Jeroen van Schijndel at Voorerf 5, (4824 GM) Breda. Email: eu.rep@otoy.com.

We only use your personal information as permitted by law. You have certain rights regarding your personal information under European data protection laws, including the right to opt-out of direct marketing, access your personal information, correct inaccuracies, request deletion, transfer your personal information, restrict processing, and object to processing based on our legitimate interests. You can submit these requests by email to dpo@otoy.com.

Additional Information For California Users

If you are a California resident, the CCPA gives you certain rights regarding your personal information, subject to certain exceptions: the right to know what personal information we collect, use and disclose; the right to request deletion of your personal information; the right to correct inaccurate personal information; and the right to opt-out of the sale or sharing of your personal data.

You can submit these requests by calling our toll-free number 1-844-888-OTOY, by email to dpo@otoy.com, or our postal address provided above. You also have the right not to receive discriminatory treatment for exercising the rights listed above.

Additional Information For Mainland China Users

For users in Mainland China, these terms apply in accordance with the Personal Information Protection Law of the People's Republic of China (PIPL). Your personal information will be stored on servers located in the state of Virginia, United States, in compliance with applicable laws and regulations. You have the right to access, correct, delete your personal information, and understand personal information collection rules. To exercise these rights, please contact us via dpo@otoy.com. We will respond within a reasonable timeframe, usually within 15 business days.

Cookies and Similar Technologies Notice

Last Updated: October 8, 2025. Cookies are small data files stored in your browser by a website. They transmit information about your use of the Site to its operator or to third parties that placed the cookie. Our Site uses both session and persistent cookies to enable you to sign in and use our Site, store your preferences and settings, analyze how the Site performs, personalize your experience, and for other lawful purposes.

The cookies used in our Site include: Essential cookies (required to provide our services); Functionality cookies (to remember your choices); Authentication cookies (to allow login via Google or Facebook); Analytics cookies (to collect information about traffic, such as Google Analytics and Mix Panel); and Social Media cookies (to enable sharing features and interactions with social media platforms including Facebook and Twitter).

Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. For more information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org.

© OTOY Inc. All rights reserved. Last Updated October 8, 2025.